1Introduction
Welcome to the st996 Privacy Policy page. We, the management of st996, take the privacy and security of your personal data seriously. This Privacy Policy is crafted to transparently explain how we handle the information you provide to us when using our online betting platform at st996.pro.
By registering an account, accessing, or continuing to use any part of the st996 platform, you hereby confirm that you have read, understood, and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to close your account.
This Privacy Policy applies to all services we offer, including online casino, sports betting, Live Casino, bingo games, as well as any mobile applications or related services operated by st996.
2Data Collected
To deliver the best service and meet legal compliance requirements, st996 collects several categories of personal data from our members. Below is a summary of the data we collect:
| Data Categories | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number (MyKad), nationality | Mandatory |
| Contact Information | Email address, mobile number, residential address | Mandatory |
| Financial Information | Bank account number, bank name, account holder name, digital wallet number | Required for transactions |
| Verification Documents | MyKad copy, MyKad selfie, recent bank statement | Required for KYC |
| Usage Data | Betting records, login history, active sessions, game preferences | Automatic |
| Technical Data | IP address, device type, operating system, web browser, application version | Automatic |
| Communication Data | Live chat records, support tickets, feedback and complaints | While interacting |
Automatically collected data (such as IP addresses and technical data) is gathered via technologies including cookies, tracking pixels, and server logs. This information is collected solely for security, platform improvement, and fraud prevention purposes.
3Purpose of Data Collection
St996 uses your personal data solely for legitimate and transparent purposes. We do not process your data for any purpose other than those stated below:
- Account Management: Registering your account, verifying your identity (KYC), enabling secure login, and managing your account settings.
- Transaction Processing: Processing deposits and withdrawals securely, verifying bank account ownership, and resolving any transaction-related issues.
- Service Provision: Enabling you to access all games and betting within the platform, and to manage your account balance, bonuses, and wagering records.
- Service Communications: Sending important notifications relating to your account, terms updates, security alerts, and transaction information.
- Marketing and Promotions: Sending promotional offers, bonuses, and relevant content based on your preferences — provided you have given consent to receive marketing communications.
- Fraud Prevention: Detecting and investigating suspicious activity, protecting your account from unauthorized access, and preventing platform abuse.
- Responsible Gaming: Monitoring usage patterns to identify members who may be experiencing wagering issues and providing appropriate support.
- Legal Compliance: Meeting reporting, audit, and legal compliance requirements mandated by the relevant authorities.
- Platform Improvement: Analyzing usage patterns to enhance the user experience, improve the interface, and develop new features.
4Legal Basis for Data Processing
Every personal data processing activity we carry out has a valid legal basis. st996 processes your data on the following grounds:
- Contract Performance: Data processing is necessary to enable us to provide the services you request — including account management, deposit processing, withdrawals, and access to games.
- Legal Obligation: We are legally required to conduct KYC (Know Your Customer) processes, maintain transaction records, and report suspicious financial activity to the relevant authorities.
- Legitimate Interest: We process certain data based on legitimate business interests such as fraud detection, platform security, and service improvement — provided those interests do not override your fundamental privacy rights.
- Consent: For marketing communications and non-essential cookie usage, we rely on explicit consent that you provide. You may withdraw this consent at any time.
5Data Sharing
St996 no selling, no renting, and no trading your personal data to any third party for marketing or commercial gain. However, there are certain situations where we need to share your data with trusted parties:
- Payment Providers: Information required to process deposits and withdrawals is shared with certified payment service providers such as DuitNow operators, Touch 'n Go, Boost, and licensed banks in Malaysia. This sharing is limited to the minimum data necessary to complete the transaction.
- Technical Service Providers: We use trusted third-party providers for services such as server hosting, platform analytics, customer support, and cybersecurity. All providers are bound by strict confidentiality agreements and are only permitted to process your data under our instructions.
- Game Providers: To enable you to play casino games from our selected providers, basic account information (such as user ID and balance) is shared with the relevant game provider in a secure, encrypted environment.
- Authorities: We will disclose your personal data to government authorities, police, courts, or regulatory bodies when required by law, court order, or official investigation.
- Professional Advisors: In certain situations such as audits, litigation, or legal advice, data may be shared with lawyers, accountants, or auditors who are bound by professional confidentiality obligations.
6Data Storage and Security
The security of your personal data is a non-negotiable technical priority. st996 continuously invests in the latest security infrastructure to ensure your data remains protected at all times.
Technical Security Measures:
- Data encryption in transit using TLS 1.3 and 256-bit SSL protocols
- Encryption at rest for all sensitive information
- Role-based access control (RBAC) — only authorized staff may access member data
- 24/7 monitoring using intrusion detection systems (IDS/IPS)
- Regular security testing including penetration testing
- Automated data backup and disaster recovery plan
- Mandatory two-factor authentication (2FA) for internal staff access
Data Retention Period: Your personal data is retained for as long as necessary to fulfil the purposes stated in this policy. Generally:
- Financial transaction records: Minimum 7 years after the transaction (legal requirement)
- KYC records and identity verification: Minimum 5 years after account closure
- Customer support communication logs: 3 years
- Marketing data (with consent): Until you withdraw consent or close your account
- Technical log data: 12 months
7Your Rights as a User
As a st996 member, you have full rights over your personal data. We respect and facilitate the exercise of the following rights:
To exercise any of the above rights, contact our support team via in-platform live chat or by email at [email protected]. We will process your request within 30 days work. Some requests may require identity verification before processing to protect your privacy.
8Cookies and Tracking
St996 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies (Required): These cookies are required for the platform to function properly. They include login session cookies, CSRF security tokens, and language preference settings. These cookies cannot be disabled.
- Performance Cookies: Used to collect anonymous information about how visitors use our platform – the most frequently visited pages, time spent, and errors encountered. This data helps us improve the user experience.
- Functional Cookies: Saving your preferences such as display language, personal settings, and frequently used account information to streamline your experience.
- Analytics Cookies: We use internal analytics tools to understand platform usage patterns in aggregate. This data is not linked to your personal identity.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality and you may be unable to log in or access certain features.
9External Links and Services
The st996 platform uses selected and certified third-party services to enhance our service quality. While we choose our partners carefully, st996 is not responsible for the privacy policies of those third parties.
Categories of third-party providers we use include:
- Payment Providers: DuitNow, FPX, Touch 'n Go eWallet, Boost – each has its own privacy policy and security standards regulated by Bank Negara Malaysia.
- Game Providers: Leading casino game studios and sports betting providers that operate games within our platform. These providers receive only the minimum data required to run your game session.
- Security Services: Digital identity verification providers and anti-fraud services that help us conduct KYC checks more efficiently and securely.
We recommend reading the privacy policy of each third-party provider before using their services directly. st996 ensures all partners comply with data protection standards equivalent to our commitment to you.
10Privacy Policy Changes
St996 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:
- In-platform notification upon your next login
- Email to your registered address at least 14 days before the changes take effect
- A clear notice on our website's home page
The "Updated" date at the top of this page will always reflect the date of the latest amendment. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Continued use of the st996 platform after any amendment takes effect constitutes acceptance of the updated terms. If you disagree with the changes, you have the right to close your account before the amendment takes effect by contacting our support team.
11Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you:
- Live Chat: The fastest way to get an immediate response – available 24/7 directly within the st996 platform.
- Email: Contact us at [email protected] for more detailed written inquiries. We will respond within 1–2 business days.
For data subject rights requests (such as data access, correction or deletion), please clearly state the type of request and include sufficient information for us to verify your identity. This ensures your data is only disclosed to its rightful owner.